Effective Date: April 2nd 2025
Welcome to Honey on Water. By using our website and services, you agree to comply with the following terms:
1. General Use
• By accessing this website, you confirm that you are at least 18 years old or have parental consent.
• All content, including text, images, and videos, is owned by Honey on Water and cannot be copied or distributed without permission.
2. Booking & Payments
• All bookings must be made in advance through our website.
• Payment is required at the time of booking. Refunds and rescheduling are subject to our cancellation policy.
3. Health & Safety
• Participation in prone paddling activities is at your own risk.
• You must disclose any medical conditions that may affect your ability to safely participate.
• We reserve the right to refuse service if we deem conditions unsafe.
4. Limitation of Liability
• Honey on Water is not responsible for injuries, losses, or damages resulting from participation in our activities.
• By participating, you acknowledge and accept the risks associated with water-based activities.
5. Changes to Terms
• We reserve the right to update these Terms and Conditions at any time. Continued use of our services implies acceptance of any changes.
If you have any questions, please contact us at honeyonwater@gmail.com.
Effective Date: April 2nd 2025
At Honey on Water, we are committed to providing quality services and ensuring a great experience for our customers. If you need to request a refund or reschedule a service, please review our policy below.
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1. Returns and Refunds for Services
Since our offerings are primarily experiences, classes, and digital resources, refunds are handled on a case-by-case basis:
• Cancellations by You:
• If you cancel at least 48 hours before a scheduled session, you are eligible for a full refund or the option to reschedule.
• Cancellations made within 48 hours of the session are non-refundable, but we will do our best to offer a rescheduling option if availability allows.
• No-shows or last-minute cancellations (less than 12 hours before the session) are non-refundable.
• Cancellations by Honey on Water:
• If we need to cancel a session due to weather conditions, unforeseen circumstances, or instructor unavailability, we will offer you the choice of a full refund or a rescheduled session.
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2. Refunds for Digital Products or Online Resources
• Due to the nature of downloadable content (e-books, guides, courses, etc.), all purchases of digital products are final and non-refundable.
• If you experience any technical issues accessing your content, please contact us at [Your Contact Email], and we will assist you.
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3. Refunds for Physical Products (if applicable)
• If we offer physical products (e.g., paddling equipment, apparel, accessories), items may be returned within 14 days of purchase for a refund or exchange, provided they are unused and in original condition.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• To initiate a return, contact us at [Your Contact Email] with your order details.
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4. How to Request a Refund or Reschedule
To request a refund, reschedule a session, or initiate a return:
1. Email us at [Your Contact Email] with your order or booking details.
2. Specify the reason for your request.
3. We will review your request and respond within 3 business days.
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5. Exceptions & Special Circumstances
• If you experience an emergency or unexpected situation that prevents you from attending a session, please reach out. We understand that life happens, and we’ll do our best to accommodate your needs.
For any questions, reach us at honeyonwater@gmail.com.
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